Why automatically close candy crush saga when using any power in a level?

ssisayed

Screenshot_20240612_190144.jpg

This error show....plz help me..

QueenB

https://community.king.com/en/candy-crush-saga/discussion/455561/why-automatically-close-candy-crush-saga-when-using-any-power-in-a-level

Hi there,

I'm sorry to hear that you're experiencing crashes. Let's try a few steps to resolve this issue:

1. Restart Your Device: Sometimes a simple restart can fix the problem.
2. Update the Game: Ensure you have the latest version of Candy Crush Saga installed. Check the Google Play Store or App Store for any updates.
3. Clear Cache (Android): If you're using an Android device, clearing the cache can help.
   • Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
4. Free Up Space: Make sure your device has enough free storage space. Low storage can sometimes cause apps to crash.
5. Reinstall the Game: If the issue persists, try uninstalling and reinstalling the game. Don’t worry, your progress is saved if you're connected to your King account or Facebook.
6. Check for Software Updates: Ensure your device's operating system is up to date.
   • Go to Settings > Software Update or System Update to check for updates.

If you’ve tried these steps and the issue still occurs, please contact our Player Support team for further assistance. Here’s how:

1. Open the game app and go to the settings menu (gear icon).
2. Tap on the "Help Center" or "Customer Care".
3. Select the "Contact Us" option to send a message to Player Support with the details of your issue.

Thank you for your patience, and I hope this helps 🙏