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Why automatically close candy crush saga when using any power in a level?
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Answers
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Hi there,
I'm sorry to hear that you're experiencing crashes. Let's try a few steps to resolve this issue:
- Restart Your Device: Sometimes a simple restart can fix the problem.
- Update the Game: Ensure you have the latest version of Candy Crush Saga installed. Check the Google Play Store or App Store for any updates.
- Clear Cache (Android): If you're using an Android device, clearing the cache can help.
- Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
- Free Up Space: Make sure your device has enough free storage space. Low storage can sometimes cause apps to crash.
- Reinstall the Game: If the issue persists, try uninstalling and reinstalling the game. Don’t worry, your progress is saved if you're connected to your King account or Facebook.
- Check for Software Updates: Ensure your device's operating system is up to date.
- Go to Settings > Software Update or System Update to check for updates.
If you’ve tried these steps and the issue still occurs, please contact our Player Support team for further assistance. Here’s how:
- Open the game app and go to the settings menu (gear icon).
- Tap on the "Help Center" or "Customer Care".
- Select the "Contact Us" option to send a message to Player Support with the details of your issue.
Thank you for your patience, and I hope this helps 🙏
