Why is the commercial always freezing.

maxbrown

on all residents weather iOS or android Wireless or Verizon. Please help they ruin extra help

kiara_wael

Hi and Welcome to the King Community

This issues has been reported to the Game Team , In the meantime please force close the Apps and Log in again

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/455576/why-is-the-commercial-always-freezing

Hello @maxbrown🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue with the Ads in your game! Is it same Ad that has been freezing or various Ads?

If it is one particular Ad, then it is definitely an issue in the game itself! You will have to contact King Player Support team to report the Ad. Please follow below steps⬇️

• Click on the Pink Cogwheel (Gear icon) located in the top right corner of the game map screen;
• Click on the ? icon in Settings window;
• In the Help Center, scroll down all the way to "Privacy & Terms" and click on it;
• The first option is to report an Ad. Click on it and follow the steps & suggestions provided there.

If you need further assistance with anything else, please type below🍫🍫