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Why is the commercial always freezing.

maxbrown
maxbrown Posts: 8

Level 2

on all residents weather iOS or android Wireless or Verizon. Please help they ruin extra help

Answers

  • kiara_wael
    kiara_wael Posts: 155,277

    Hi and Welcome to the King Community

    This issues has been reported to the Game Team , In the meantime please force close the Apps and Log in again

  • PummyRaj
    PummyRaj Posts: 42,988

    Hello @maxbrown๐Ÿค— A Warm Welcome to the King Community!

    I am sorry to hear about the issue with the Ads in your game! Is it same Ad that has been freezing or various Ads?

    If it is one particular Ad, then it is definitely an issue in the game itself! You will have to contact King Player Support team to report the Ad. Please follow below stepsโฌ‡๏ธ

    • Click on the Pink Cogwheel (Gear icon) located in the top right corner of the game map screen;
    • Click on the ? icon in Settings window;
    • In the Help Center, scroll down all the way to "Privacy & Terms" and click on it;
    • The first option is to report an Ad. Click on it and follow the steps & suggestions provided there.


    If you need further assistance with anything else, please type below๐Ÿซ๐Ÿซ

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