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on numerous games an impossible move is suggested . If you can’t find a move you have to cancel the game. This has been reported a lot of times and nothing has been done
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Hello and welcome to the community. It is true that on boards where there is ice present the game appears to suggest moving a candy which is under the ice to make a match, but the candy under the ice cannot be moved. However, the same match CAN be made by moving a different candy into the ice to make that same match, so if the game does not reshuffle, then there is always a possible move and there is no need to cancel the game! It has been "reported" a few times, and I have answered several posts on this matter but so far have always been able to point out a move that can be made. So please show us a screenshot of the impossible move and I will try and help you work out which move is possible.