First you would not take any of my credit cards . I tried to contact you and bank said you flagged

violetmegois

My account not them. Than I get my statrment and their was a lot of charges that I did not reciece because you 'oops" or a million other reasons. Last night you accepted payment and ,my handicapped grandson was happy. Than this morning the app was not there. .he is upset and so am I. I have a listing of how many times i was accepted and refused. We have played candy crush for years and I havee spent thousands of dollars. IF YOU GO THROUGH your records from 5 years ago you will find that account. MY GRANDSON WAS IN AN ACCIDENT AND HAS A LARGE SETTLEMENT WHICH WHICH I DONOT MIND HIS SPENDING IT. CANDY CRUSH MAKES HIM HAPPY AND SEEMS TO HELP HIS BRAIN COGNITION. PLEASE ADVISE.

violetmegois

I do notmknow what you mean by body!

QueenB

https://community.king.com/en/candy-crush-saga/discussion/455775/first-you-would-not-take-any-of-my-credit-cards-i-tried-to-contact-you-and-bank-said-you-flagged

Hi violetmegois,

I'm very sorry to hear about the difficulties you've been experiencing, especially given your grandson's situation. We understand how important this is, and we’ll do our best to help make things right for you and your grandson.

To help resolve these issues, we need a bit more information as King does not have access to players' payment details or accounts so you will need to reach out to your payment provider.

Does your son play on an Android, Apple, Windows 10 device or on Facebook?