Bugs in the system

Question

There's something definitely wrong with CCS at the moment, on 2 occasions I haven't received boosters I have won. The first for completing the 6 days, it showed the screen with the boosters, then disappeared and none were added to my account. The second when I won the weekly competition,  I did receive boosters, but it revoked my weekly progress and took it back to 0. What's going on.

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/455877/bugs-in-the-system

https://community.king.com/en/candy-crush-saga/discussion/comment/3095537#Comment_3095537

Christine,

I wonder if the player is talking about the “treasure box” that adds up with each win and we get the final prize after 3rd win 🤔 It happened to me few times!  So, I stopped attempting for the weekly race since then!!

Hello @Woodrowbound 🤗 A Warm Welcome to the King Community!

I am sorry to hear about the glitch with Daily Win feature!  We have received few more complaints yesterday also!

Which device are you using to play the game?

You will have to contact the Player Support team for your missing reward.  If you need clear instructions on how to send your complaint, please let me know.

To reply back, simply type below 🍫🍫

christinewupp · Answer

https://community.king.com/en/candy-crush-saga/discussion/455877/bugs-in-the-system

Hello @Woodrowbound I am confused by what you write about your weekly race. If you received the boosters it must have been after you logged in on a Monday. So naturally your progress then resets to zero as the new weekly race begins the moment the previous one finished?

kiara_wael · Answer

Hi and Welcome to the King Community

Thank you for reporting . In the meantime  Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.

You can also email them from here:

https://soporto.king.com/contact