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Why did my screen go black after entering a level?

JONH10
JONH10 Posts: 26,986 Level 5

Hi there! @kiara_wael @PummyRaj
I'm passing by this area to report a problem that is happening, when I was calmly playing the other previous levels of the map, simply when I enter a specific level, I see a completely black screen without any warning/information that the game did not respond to me when I enter a level, and this problem happened "twice in a row" on June 16th and yesterday. I'm showing you moderators in this screenshot below which is a simple black screen and nothing that matches the level. 👇️

And nothing that happens when I enter my game, but rather the specific level of the Candy Crush map.

Could you check what is happening with this black screen in my game?

Thank you and I wish you a great weekend!

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