The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
No longer have old email address associated with Candy Crush
Options
dawnosmith63
Posts: 4 Newbie
in Support
Hi! My user id in the game is 1226784179. I forgot the old password and no longer have access to the email address. I was given a gift card, I can’t add it to the king account associated with that old email. I wanted use the email I’m currently using. It’s frustrating to try to change email address because I forgot the old pw and no longer have that email address. Any help would be appreciated. I tried using gift card in App Store but since it can’t purchased there it gives an error. Thanks in advance!
Answers
-
Hello Dawn @dawnosmith63🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue you are experiencing with deactivated email!!
Just for my clarification… you said you tried to access the gift card through the App store! Does it mean you do have access to the gift card you won and received through email?For King Gift Cards, you will have to redeem on King's website at this link —> and log in with King account.
Here are the full steps⬇️
- Open the email to see your card's code and PIN;
- Go to store.king.com;
- Sign into your account or create a new account;
- Enter the code and PIN on the site;
- Choose the game you want to add the Gold Bars to;
- Head to the game and enjoy!
Please post back and let me know if you need further assistance and to clarify my confusion🙏 -
thank you, since I do not have access to the email originally associated with that game the gift card sent by a friend would not be accessible to the game. If I can connect it to the email currently in use I can add them to my game. Main issue is not being able to access the email and wanting to change it to the email address I use.
-
Hi dawnosmith63,
I’m sorry to hear about the trouble you're having with your account and email address. To resolve this, you’ll need to contact our Player Support team. They can help you update your email address and regain access to your account.
Here’s how you can contact them:
- Open the Game: Start Candy Crush Saga on your device.
- Go to Settings: Tap on the gear icon in the corner.
- Help Center: Select the "?"
- Search under Popular topics for My Game Progress
- Contact Us: Choose the "Contact Us" option at the bottom of any of the article and make sure you provide details about your issue and the fact that you no longer have access to the old email address.
Make sure to explain that you want to change the email address associated with your current account and include any relevant details to help them verify your account.
Thank you for your patience, and I hope this helps 🙏
