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Hello @regben7🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue! We have received few complaints about not receiving lives!
Can you please tell me which device you are using to play the game? Do you have any lives at all in your envelope? Is it greyed out? Can you post a screenshot of your envelope after you open it?
Please reply by typing below. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫