My Facebook says wrong password

thegirlsmommy

my Facebook won’t connect anymore it says wrong password

QueenB

https://community.king.com/en/candy-crush-saga/discussion/457327/my-facebook-says-wrong-password

Hi thegirlsmommy,

Sorry to hear that you're having trouble connecting your Facebook account. Here are a few steps you can try to resolve the issue:

1. Check Your Password: Make sure you are entering the correct password for your Facebook account. You can try logging into Facebook directly to verify your password.
2. Reset Your Password: If you’ve forgotten your password or it's not working, reset it:
   • Go to Facebook's password recovery page and follow the instructions to reset your password.
3. Clear Cache and Cookies: Sometimes clearing your browser's cache and cookies can help resolve login issues.
   • Go to your browser settings and clear cache and cookies.
4. Update the Game: Make sure your game is updated to the latest version. Check the App Store or Google Play Store for updates.
5. Log Out and Log Back In:
   • Open Candy Crush Saga and go to the settings menu (gear icon).
   • Log out of your King account or Facebook account.
   • Close the game and reopen it.
   • Try logging into your Facebook account again.

If you still can’t connect, please contact our Player Support team for further assistance. Here’s how:

Contact Support:

1. Open the game app and go to the settings menu (gear icon).
2. Tap on the "?" and select the topic of the issue.
3. Select the "Contact Us" option at the bottom of the page and provide details about the issue, including a screenshot if possible.

Hope this helps 🙂

vossibear

the exact same is happening here. Support is not helpful at all. Approach given by support was to login with the king account and then get the progress that I had made (with the Facebook Account) restored. Once I had done so, the support told me that a restore of the former progress is not possible.

Dear Support Team - I am losing 13.000 levels here. This is a no go.

Who can help?