shop connect problem

shahmed

I don't connect to shop how can I buy in shop .plz help

QueenB

https://community.king.com/en/candy-crush-saga/discussion/457333/shop-connect-problem

Hi shahmed,

I'm sorry to hear you're having trouble connecting to the shop. Let's try a few steps to resolve this issue:

1. Check Your Internet Connection: Make sure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if it helps.
2. Restart the Game: Sometimes, restarting the game can resolve connection issues.
3. Update the Game: Ensure your game is updated to the latest version. Check the App Store or Google Play Store for any updates.
4. Clear Cache (Android): If you're using an Android device, clearing the cache can help.
   • Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
5. Reinstall the Game: If the issue persists, try uninstalling and reinstalling the game. Don’t worry, your progress is saved if you're connected to your King account or Facebook.

If none of these steps work, please contact our Player Support team for further assistance. Here’s how:

Contact Support:

1. Open the game app and go to the settings menu (gear icon).
2. Tap on the "?" and select the topic of the issue.
3. Select the "Contact Us" option at the bottom of the page and provide details about the issue, including a screenshot if possible.

I hope this helps! Let us know if you need any more assistance.