Can't get a Reward Granted after 30 second video

Question

I have used so many gold bars, trying to stay and finish a level because I'm unable to obtain a booster after the 30 second video.  I can't click the X and close the AD.  I'd like my gold bars back, no one has reached out at all.

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/457722/cant-get-a-reward-granted-after-30-second-video

Hello @ljamn15🤗 Welcome back to the King Community!

You said "no one has reached out"!  Did you send a complaint to the King Player Support team and request for your missing Gold Bars?

Please reply by typing below🍫🍫

kiara_wael · Answer

Hi and Welcome to the King Community Thank you for reporting . In the meantime * Restart the Game: Sometimes, restarting the game can help clear any temporary glitches. * Check for Updates: Make sure your game is updated to the latest version. Check the App Store or Google Play Store for any updates. * Contact Support: If the issue persists, please contact our Player Support team directly. Here's how:* Open the game app and go to the settings menu (gear icon). * Tap on the "?" and select the topic of the issue. * Select the "Contact Us" option at the bottom of the page and provide details about the ad freezing issue, including a screenshot if possible.