Ads run but can't click the X to get reward granted

ljamn15

II posted a king community to find out why I am unable to retrieve the rewards after listening to a 30 second video. All it does is repeat. And I have used quite a lot of my gold bars and I would like them back because this is not working. I have done all the mentioned in community, and still does not work. I'm about to leave the game.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3105217#Comment_3105217

Thanks, so, it's the same ad that keeps showing and everytime it freezes the game? Would it be possible to grab a screenshot of the ad the next time it come up? It would really help identify the ad in question.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/457827/ads-run-but-cant-click-the-x-to-get-reward-granted

Hi ljamn15,

I'm sorry to hear you're having trouble with the ads not granting rewards. Let's try to get this sorted out for you. Could you please provide the following details to help us investigate the issue further?

1. Game ID: You can find your Game ID by following these steps:
   • Open Candy Crush Saga.
   • Tap on the settings button (gear icon).
   • Tap on the "My Profile" button.
   • Your Game ID should be displayed at the top, just double tap on the King logo.
2. Device Details: Please let us know which device you're using (e.g., iPhone, Android, tablet).
3. Which Ad: If possible, let us know which ad is causing the issue.
4. Screenshot of the Ad: A screenshot of the ad and the issue would be very helpful.

Once we have this information, we can escalate the issue to our technical team for further investigation.

Thank you 🙂