App store

lour88

I can’t purchase anything from candy shop. I have done all suggested on google. Can someone look at this please?

QueenB

https://community.king.com/en/candy-crush-saga/discussion/457829/app-store

Hi lour88,

I'm sorry to hear you're having trouble making purchases from the Shop. Let's see if we can help you resolve this issue. Could you please provide the following details?

1. Device Details: Let us know which device you're using (e.g., iPhone, Android, tablet).
2. Game Version: Ensure your game is updated to the latest version. Check the App Store or Google Play Store for updates.
3. Error Message: If you receive any error messages when trying to make a purchase, please share the details or a screenshot.

Here are a few additional steps you can try:

1. Check Payment Method: Make sure your payment method is up to date and valid. Check your payment settings in the App Store or Google Play Store.
2. Clear Cache (Android): If you're using an Android device, clearing the cache can help.
   • Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
3. Restart Your Device: Sometimes a simple restart can fix temporary glitches.
4. Reinstall the Game: If the issue persists, try uninstalling and reinstalling the game. Don’t worry, your progress is saved if you're connected to your King account or Facebook.

If you've tried these steps and still can't make purchases, please contact our Player Support team for further assistance. Here’s how:

Contact Support:

1. Open the game app and go to the settings menu (gear icon).
2. Tap on the "?" and select the topic of the issue.
3. Select the "Contact Us" option at the bottom of the page and provide details about the issue, including a screenshot if possible.

I hope this helps! Let us know if you need any more assistance.