Fiz o pagamento e não caiu o saldo na conta ?

Danidi

Fiz o pagamento via pix e não caiu na conta

QueenB

https://community.king.com/en/candy-crush-saga/discussion/457831/fiz-o-pagamento-e-nao-caiu-o-saldo-na-conta

Hi Danidi,

I'm sorry to hear about the issue with your payment. Since the items did not appear in the game, you may need to contact your payment provider to resolve this issue. Here’s what you can do:

1. Contact Your Payment Provider: Reach out to your bank or payment service (in this case, Santander) to report the issue and ensure the transaction went through correctly.
2. Provide Transaction Details: Share the transaction ID and any other relevant information with your payment provider to help them investigate.

If your payment provider confirms that the transaction was successful, please contact our Player Support team for further assistance. Here’s how:

Contact Support:

1. Open the game app and go to the settings menu (gear icon).
2. Tap on the "?" and select the topic of the issue.
3. Select the "Contact Us" option at the bottom of the page and provide details about the payment issue, including a screenshot of your payment confirmation.

Thank you for your patience, and I hope this helps resolve the issue.