Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi Kymi_Lady_Beast_13,
I'm sorry to hear that you didn't receive your purchases despite being charged. To resolve this issue, you will need to contact the payment provider (App Store or Google Play) you used for your purchases.
Here’s how you can reach out to them:
If the payment provider confirms that the transaction was successful and you still don't see your purchases in the game, please contact our Player Support team for further assistance. Here’s how:
Contact Support:
Thank you for your patience, and I hope this helps resolve the issue.