Compra

leticiaandrade034

fiz uma compra com pagamento via pix recebi o e-mail da Google de confirmação mas não recebi o bônus no jogo

QueenB

https://community.king.com/en/candy-crush-saga/discussion/457853/compra

Hi Kymi_Lady_Beast_13,

I'm sorry to hear that you didn't receive your purchases despite being charged. To resolve this issue, you will need to contact the payment provider (App Store or Google Play) you used for your purchases.

Here’s how you can reach out to them:

For Android (Google Play):

1. Open Google Play: Go to the Google Play Store on your device.
2. View Order History: Tap on the menu icon (three lines), then select "Account" and "Purchase History".
3. Find the Purchase: Locate the purchases in question.
4. Report a Problem: Tap on the purchase, then tap "Report a problem" and follow the instructions to request help.

If the payment provider confirms that the transaction was successful and you still don't see your purchases in the game, please contact our Player Support team for further assistance. Here’s how:

Contact Support:

1. Open the game app and go to the settings menu (gear icon).
2. Tap on the "?" and select the topic of the issue.
3. Select the "Contact Us" option at the bottom of the page and provide details about the issue, including a screenshot if possible.

Thank you for your patience, and I hope this helps resolve the issue.