⛔ Error Connecting to App Store - Under investigation!

Keelan

I can’t connect my game to App Store

QueenB

Hi everyone,

We want to inform you that we are currently experiencing issues with the in-game store. Our team is aware of the problem and is actively investigating to resolve it as soon as possible.

We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will keep you updated with any progress and let you know once the issue has been fixed.

Thank you for your support!

Cazwilson999

neither can I!

Samka1971

Jeg kan ikke bruke gullet, kan ikke åpne butikken for å kjøpe hjelpemidler . Hjelp meg ,jeg har slettet mitt gamle profil på grunn av problemer , men jeg har det samme igjen

anemarie

Five minutes stuck on this and I have gold bars!!!!!

zulmere

Nao consigo comprar ouro, fica só carregando

Nieniee26

If I can't complete a level I don't have the option to continue - it says connecting to app store and never let's me use bricks to continue play

Nieniee26

Same thing...all day

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/457961/my-game-says-connecting-to-app-store

Hello @Nieniee26🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game with the Candy Store! Can you tell me which device you are using?

Please reply by typing below🍫🍫

Grandmacat1959

at end of level I get a spinning circle that says connecting to App Store. It won’t let me access my hold bars to continue with level. I’ve restarted my phone and the app. Signed in and out of app. What should I do?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/457965/cannot-access-hold-bars

Hello @Grandmacat1959🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue with the Candy Store! Thank you for trying restarting the App along with log0in & log-out! .

Please try bellow troubleshooting steps as well and see if that resolves the issue⬇️

1. Check your Internet Connection —> Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that helps;
2. Update the Game —> Make sure your game is updated to the latest version. Check the app store for any available updates;
3. Clear Cache —> If you're on an Android device, try clearing the cache for the game. You can do this in your device settings.
4. Check Device Settings —> Make sure your device's date and time are set correctly. Incorrect settings can sometimes cause connectivity issues.

If you're still having trouble after trying these steps, please reply by typing below and let us know which device you are using to play the game.

Hope everything works out & have a great rest of the day🍫🍫

hk1447

Same here, all day. Tried clearing app cache (Android), restarting phone, logging in/out, etc... nothing works.