⛔ Error Connecting to App Store - Under investigation!

Hi everyone,

We want to inform you that we are currently experiencing issues with the in-game store. Our team is aware of the problem and is actively investigating to resolve it as soon as possible.

We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will keep you updated with any progress and let you know once the issue has been fixed.

Thank you for your support!

All comments

https://community.king.com/en/candy-crush-saga/discussion/457872/error-connecting-to-app-store-under-investigation

Hello @Cinder915 the app store freezing is an issue that is affecting a lot of people at the moment. You can read about the issue by clicking on the green view post button below

Please do not uninstall your app.

https://community.king.com/en/candy-crush-saga/discussion/457872/error-connecting-to-app-store-under-investigation

Hello @Knitter3 there is currently an ongoing issue with the app store that is being investigated by King. Please do not uninstall your app.

https://community.king.com/en/candy-crush-saga/discussion/457872/error-connecting-to-app-store-under-investigation

Hello @lifau there is an ongoing issue with the app store that is currently being investigated by King.

Knitter3

MY candy crush saga can't connect to the app store.

Cinder915

why when game ends does the App Store freeze up

lifau

Frage

Hi and Welcome to the King Community

This issues has been reported to the game team in the meantime , Please check this step here

Check Internet Connection: Ensure you have a stable internet connection.
Restart the Game: Sometimes, restarting the game can resolve connection issues.
Update the Game: Ensure the game is updated to the latest version.
Clear Cache (Android):
1. Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
Reinstall the Game: Try uninstalling and reinstalling the game. Progress is saved if connected to a King or Facebook account.
Contact Support: Follow the steps mentioned above.

Hi and Welcome to the King Community

This issues has been reported to the game team in the meantime , Please check this step here

Check Internet Connection: Ensure you have a stable internet connection.
Restart the Game: Sometimes, restarting the game can resolve connection issues.
Update the Game: Ensure the game is updated to the latest version.
Clear Cache (Android):
1. Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
Reinstall the Game: Try uninstalling and reinstalling the game. Progress is saved if connected to a King or Facebook account.
Contact Support: Follow the steps mentioned above.

Hi and Welcome to the King Community

This issues has been reported to the game team in the meantime , Please check this step here

Check Internet Connection: Ensure you have a stable internet connection.
Restart the Game: Sometimes, restarting the game can resolve connection issues.
Update the Game: Ensure the game is updated to the latest version.
Clear Cache (Android):
1. Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
Reinstall the Game: Try uninstalling and reinstalling the game. Progress is saved if connected to a King or Facebook account.
Contact Support: Follow the steps mentioned above.

Hi and Welcome to the King Community

This issues has been reported to the game team in the meantime , Please check this step here

Check Internet Connection: Ensure you have a stable internet connection.
Restart the Game: Sometimes, restarting the game can resolve connection issues.
Update the Game: Ensure the game is updated to the latest version.
Clear Cache (Android):
1. Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
Reinstall the Game: Try uninstalling and reinstalling the game. Progress is saved if connected to a King or Facebook account.
Contact Support: Follow the steps mentioned above.

Ajane

Playing with my tablet is anything alright. But with my smartphone, I cannot use my life. Connection to play store don't work anymore.i installed new. Startet mobile new. Nothing changed.

somersetpam

What do I do how?

angipants

App Store won’t connect

anny ideas please?!

keeps whirring round at end of game with the message saying unable to connect to app store

fonsecs

Não cosigo usar meus ouros

Sophiepac

Bonjour,

Depuis hier je ne peux plus me connecter a l app store et utiliser mes lingots

cordialement

Sophie pacqueau

Erosca

Son 15 giorni sempre su lo stesso livello

Hi everyone,

We want to inform you that we are currently experiencing issues with the in-game store. Our team is aware of the problem and is actively investigating to resolve it as soon as possible.

We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will keep you updated with any progress and let you know once the issue has been fixed.

Thank you for your support!

a608284

領取獎勵時連結誤

S__192192516.jpg

Accepted answers

Hi everyone,

We want to inform you that we are currently experiencing issues with the in-game store. Our team is aware of the problem and is actively investigating to resolve it as soon as possible.

We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will keep you updated with any progress and let you know once the issue has been fixed.

Thank you for your support!

All comments

Hi and Welcome to the King Community

Thank you for the feedback. This issues has been reported

a608284

領取獎勵時連結誤

S__192192516.jpg

Hi everyone,

We want to inform you that we are currently experiencing issues with the in-game store. Our team is aware of the problem and is actively investigating to resolve it as soon as possible.

We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will keep you updated with any progress and let you know once the issue has been fixed.

Thank you for your support!

Erosca

Son 15 giorni sempre su lo stesso livello

Sophiepac

Bonjour,

Depuis hier je ne peux plus me connecter a l app store et utiliser mes lingots

cordialement

Sophie pacqueau

fonsecs

Não cosigo usar meus ouros

keeps whirring round at end of game with the message saying unable to connect to app store

anny ideas please?!

angipants

App Store won’t connect

somersetpam

What do I do how?

Ajane

Playing with my tablet is anything alright. But with my smartphone, I cannot use my life. Connection to play store don't work anymore.i installed new. Startet mobile new. Nothing changed.

Hi and Welcome to the King Community

This issues has been reported to the game team in the meantime , Please check this step here

Check Internet Connection: Ensure you have a stable internet connection.
Restart the Game: Sometimes, restarting the game can resolve connection issues.
Update the Game: Ensure the game is updated to the latest version.
Clear Cache (Android):
1. Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
Reinstall the Game: Try uninstalling and reinstalling the game. Progress is saved if connected to a King or Facebook account.
Contact Support: Follow the steps mentioned above.

Hi and Welcome to the King Community

This issues has been reported to the game team in the meantime , Please check this step here

Check Internet Connection: Ensure you have a stable internet connection.
Restart the Game: Sometimes, restarting the game can resolve connection issues.
Update the Game: Ensure the game is updated to the latest version.
Clear Cache (Android):
1. Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
Reinstall the Game: Try uninstalling and reinstalling the game. Progress is saved if connected to a King or Facebook account.
Contact Support: Follow the steps mentioned above.

Hi and Welcome to the King Community

This issues has been reported to the game team in the meantime , Please check this step here

Check Internet Connection: Ensure you have a stable internet connection.
Restart the Game: Sometimes, restarting the game can resolve connection issues.
Update the Game: Ensure the game is updated to the latest version.
Clear Cache (Android):
1. Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
Reinstall the Game: Try uninstalling and reinstalling the game. Progress is saved if connected to a King or Facebook account.
Contact Support: Follow the steps mentioned above.

Hi and Welcome to the King Community

This issues has been reported to the game team in the meantime , Please check this step here

Check Internet Connection: Ensure you have a stable internet connection.
Restart the Game: Sometimes, restarting the game can resolve connection issues.
Update the Game: Ensure the game is updated to the latest version.
Clear Cache (Android):
1. Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
Reinstall the Game: Try uninstalling and reinstalling the game. Progress is saved if connected to a King or Facebook account.
Contact Support: Follow the steps mentioned above.

lifau

Frage

Cinder915

why when game ends does the App Store freeze up

Knitter3

MY candy crush saga can't connect to the app store.

https://community.king.com/en/candy-crush-saga/discussion/457872/error-connecting-to-app-store-under-investigation

Hello @lifau there is an ongoing issue with the app store that is currently being investigated by King.