⛔ Error Connecting to App Store - Under investigation!

gino1967

Hello,

my internetconection on my phone doen not work.

I have 559 goldbars, and i am affraid to loose them if i remove the app, and install him again.

What should i do!

My user id is 1440546286

Gr Gino1967

Palash_Sarma

https://community.king.com/en/candy-crush-saga/discussion/460283/no-internetconnection-on-my-phone

Hi Welcome to the King Community

Please check your latest version of your game and device software update

Try following steps if your internet connection good, check YouTube video if internet works properly

Logout device, switch off atleast 2 mins, login if don't work, mail player support area contact us

gino1967

i tryed eveything

updates, switch off

what happens when i remove the app, and install him again!

my goldbars are there, or they are gone!

GR Gino

King_admin

This discussion was created from comments split from: I am not able to finish level 15379 and I can't even purchase anything please help.

Palash_Sarma

https://community.king.com/en/candy-crush-saga/discussion/comment/3116773#Comment_3116773

Yes, you will lose all boosters and saved lives not gold bars ..

yaeli1979

I have problems connecting to app store. So Cant use gold bars after level . What can i do? Please help

yaeli1979

Cant use gold bars due to not having access to app store. What can i do?

Palash_Sarma

https://community.king.com/en/candy-crush-saga/discussion/460301/connection-to-app-store-failed

Hi Welcome to the King Community

There are a few key reasons why Candy Crush might be having a tough time connecting to the App Store. It could be something as simple as a poor network connection or as complex as an outdated app version.

Make sure your device is connected to the internet. Make sure that your game app is updated to latest version.

Check if you have latest system updates on your device.Try different connection wifi or mobile data . Logout and login back into your play store account

Start by checking device system status, then check for internet connectivity issues, VPNs interfering, time and date settings, DNS errors, outdated software, or network settings. You might also want to try restarting your device and signing out of the App Store.

If no other devices can access the internet, turn off your Wi-Fi router, then turn it on again to reset it.

If don't work please mail here

https://soporto.king.com/contact

Garrywong

Any news on the problem "Failure to contact to apps store"?

I cannot use my gold coins to continue the game!

jojomonroe57

https://community.king.com/en/candy-crush-saga/discussion/comment/3115732#Comment_3115732

It is like they don't care I asked them at least 5 times if they were hacked and I don't believe for a minute it takes this long to fix it…