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Where did my Daily Treat Machine go? 🤔

QueenB
QueenB Posts: 15,430
edited August 23 in Support

Hi everyone,

As you might have noticed, the Daily Treat Machine has been temporarily removed from some of you. This is part of an ongoing effort to improve our features and is not an issue.

Note! Do not reinstall the game app in order to get it back, it will only cause you to lose your inventory.

Until it comes back, we understand you might be disappointed by this change, but rest assured, everything we do is about making our games even better and more enjoyable for you.

We encourage you to share your thoughts about this here and we will make sure to pass on your feedback to the team.

Thank you for your understanding 🙂

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Comments

  • rhinestone12
    rhinestone12 Posts: 1

    Level 1

    Won fishes in daily treat spin thing but they are no where to be found

  • kiara_wael
    kiara_wael Posts: 156,968
    edited July 5

    Hi and Welcome to our Community

    Thank you for the feedback. If you miss a reward from any other feature, please report this to our Player Support Team here and tell your Game ID there.

  • amersongurl
    amersongurl Posts: 5

    Level 2

    edited July 5

    for the past 3 days the daily treat machine has not showed up at all, is there anyone else who’s having this issue?? What can I do to fix it?

  • PummyRaj
    PummyRaj Posts: 44,040
    edited July 5

    Hello @amersongurl🤗 A Warm Welcome to the King Community!

    Some players are experiencing this issue in their game! But, there is a simple work-around for this glitch!

    All you need to do is —> replay an old level — win or lose, does not matter — now, go back to the Map screen and open the Events folder — check if the Treat Machine is back. Sometimes, all other events will appear, but not the Treat Machine!

    If that happens, please follow above steps again and you should see the Treat Machine.


    Please try that and let me know how it goes. To reply back, simply type below🍫🍫

  • amersongurl
    amersongurl Posts: 5

    Level 2

    edited July 5
  • PummyRaj
    PummyRaj Posts: 44,040
    edited July 5

    Hello again @amersongurl🤗 Thank you for replying back!

    I am sorry to hear that! But, you are not alone! I too am experiencing the same issue in my game too!

    Did you try playing a new level and see if the Machine pops-up? I did not try that yet!! Candy Royale just showed up in my game! So, I will play a new level tomorrow and see if it pops-up again🤔

  • Alibog
    Alibog Posts: 2

    Level 1

    edited June 28

    I've logged into the game today, my treat machine hasn't popped up. This has happened before, when it finally does pop up days later it downgrades as it thinks I haven't logged in, I log in everyday, how do I get it back? I've restarted my phone in the hope this helps.

  • kiara_wael
    kiara_wael Posts: 156,968
    edited July 5 Answer ✓

    Hi and Welcome to the King Community

    The features might be temporarily unavailable as features come and go. They are not the permanent part of the game and can be replaced or unavailable at any time. Always keep your game up to date and hopefully it might returns to your game

  • Alienscar
    Alienscar Posts: 16,461
    edited July 5

    Hello @Alibog, @kiara_wael's response to you is wrong. The reason your Treat Machine doesn't appear is due to an ongoing game issue that causes features of the game to not appear when our game is first open.

    The 'fix' is easy all you have to do is play a level. Once you have played a level then return to your Events screen and the Treat Machine and any other missing feature will reappear.

    When you open your game for the first time in a day your Treat Machine should automatically pop-up. If it doesn't then you know you have an issue. To ensure you don't lose your Treat Machine progress make sure you play an old level as soon as you open the game. Always return to your Events screen after you have completed the level to give your features a chance to appear. If you just continue to play your features will not reappear.

    Please note that sometimes playing an old level does not work and occasionally you have to play two or more old levels. When playing an old level if the Treat Machine didn't reappear after playing one old level make sure you move to a different old level before playing another level.

    Lastly if playing several old levels does not make your Treat Machine reappear then you will have to play and win a new level.

    Again, after winning the new level make sure you return to your Events screen before playing another level.

  • amersongurl
    amersongurl Posts: 5

    Level 2

    edited July 5

    I have done all of it! Played new level old level repeatedly yesterday and today and it’s still not there!

Hey! Would you like to give us your opinion?