Progress lost

Question

I deactivated Facebook but started a king account.  My current level was initially restored but i lost all bars and extras.  I saw a chat that suggested deleting the app and reinstalling it.  Now I’ve been sent back to the beginning.  Is there any way to get back to where i left off?

CathysW29 · Answer

Please sync my FB candy crush, it has sent me back to level 1, my name is Cathy Williams my id # is 7205718659, my email address is CathysSW29@yahoo.com

Thank you

rlpeers · Answer

thank you for your help.  Where is the email address on here?

kiara_wael · Answer

Hi and Welcome to our Community

Please email Player Support so they can restore the levels manually on your account.You can also email them from here and tell your Game ID there.