The app couldn't contact so I can't use my gold. It's just "contacting app" but not.

Berihu

App not connecting

QueenB

https://community.king.com/en/candy-crush-saga/discussion/458840/the-app-couldnt-contact-so-i-cant-use-my-gold-its-just-contacting-app-but-not

Hi Berihu,

Sorry to hear you're having trouble connecting to the app. Let's try a few steps to resolve this issue:

1. Check Your Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if it helps.
2. Restart the Game: Sometimes, restarting the game can fix temporary issues.
3. Update the Game: Make sure your game is updated to the latest version. Check the App Store or Google Play Store for updates.
4. Clear Cache (Android): If you're using an Android device, clearing the cache can help.
   • Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
5. Clear Cache (iOS): For iOS devices, you can offload the app to clear the cache.
   • Go to Settings > General > iPhone Storage.
   • Find and tap on Candy Crush Saga.
   • Tap on Offload App. This will free up storage used by the app but keep its documents and data.

Hope this helps 🤞