I want back up my old account

Jayparmar1199

I want back up my old account

QueenB

https://community.king.com/en/candy-crush-saga/discussion/458878/i-want-back-up-my-old-account

Hi Jayparmar1199, welcome to the community 😊

If you want to backup your old account, here’s what you can do:

1. Make sure you’re logged into the game with the old account you want to back up. You can log in using your King account or Facebook account.
   • Open Candy Crush Saga.
   • Go to the settings menu (gear icon).
   • Tap on the "My Profile" button and log in with your King account or Facebook.
2. Link Your Account: Ensure your progress is linked to your King account or Facebook. This way, your progress will be saved and backed up.
   • If you’re not already linked, go to the settings menu and look for the option to connect to your King account or Facebook.
3. Contact Support: If you’re having trouble accessing your old account, please contact our Player Support team for further assistance. Here’s how:
   • Open the game app and go to the settings menu (gear icon).
   • Tap on the "?" and select the topic of the issue.
   • Select the "Contact Us" option at the bottom of the page and provide details about the issue, including any relevant account information.

I hope this helps! Let us know if you need any more assistance.