Gold

Jowettw

Just received an email saying my purchase was successful with payment receipt. But the game said payment was not paid, but it was paid.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/459341/gold

Welcome to the community 😃

I'm sorry to hear something went wrong with your purchase. In this case, you need to reach out to your payment provider and report an issue:

• For iOS (Apple):
  1. Open iTunes and view your account.
  2. Check purchase history and report a problem.
• For Android (Google Play):
  1. Open Google Play and view order history.
  2. Find the purchase and report a problem.

If you're having trouble, contact our Player Support Team:

• Open the game app and go to the settings menu (gear icon).
• Tap on the "?" and select the topic of the issue.
• Select "Contact Us" and provide details about the issue, including a screenshot if possible.

Hope this helps 😊