my chocolate box is stuck

Question

my timer is on zeros.  I have a task to use a ufo booster - which i have and it still wont let me complete the chocolate box.  I have logged out and logged back in.  I have restarted the device and I can not continue - the chocolate box continues to be stuck on all devices - Ipad, Iphone and PC.  Please help !

Heidi0110 · Answer

Hello.  How do i find my game ID number?  thank you

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/459390/my-chocolate-box-is-stuck

Hello again Heidi @Heidi0110 🙋‍♀️

Can you please give me your game ID number, so that I can pass it on to on Community In-charge?

Please let me know if you need help to find it.

To reply back, please type below 🍫🍫

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/459390/my-chocolate-box-is-stuck

Hello @Heidi0110 🤗 Hearty Welcome to the King Community!

I am sorry to hear about the issue with Chocolate Box in your game!

It is not your device, but the game itself that has this glitch!  Some players are experiencing this glitch for some odd reason and it was reported to the game Studio, which they are investigating.  But, we do not have any update yet!!

Let me check with our Community In-charge to see if they have any news and get back to you.

If you have questions in the meantime, please type below 🍫🍫