Lost prizes

Lenabear

Hi, I just won't the last daily win and it said to claim all the prize which included all of the extra ones including the icecream. However all I got was the hand and the flying saucer can you help with this please as I feel cheated takes 6 days to get there then nothing

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3113742#Comment_3113742

Hello again Lena @Lenabear🙋‍♀️

Since you are using a mobile device, you can send your complaint directly from your game by following below steps⬇️

• Click on the Pink Gear icon (Cogwheel) located in the top right corner of game map screen;
• Click on the ? icon in Settings window;
• Scroll down to "Events" and click on it;
• Click on any of the options that suits better ("Daily Win" event is missing from the list😕)
• Scroll down all the way and click on "Contact Us";
• Fill the form and Submit your complaint.

You will be receiving an automated email as their first reply, which is a norm! Please send a reply through that email itself and include as many details as you can. A screen recording or screenshots would help better to build your case.

** I have asked our Community In-charge about the missing option in the Events list! If I have any update, I will get back to you tomorrow👍️