Why does my orientation keep flipping upside down

Renée_Biewer

firstly you take away the option for players to choose if they prefer to play landscape or portrait and over the past few days, when choosing which way I choose to rotate my tablet, after a while, the game flips itself upside down. So need to exit the game and relaunch

QueenB

https://community.king.com/en/candy-crush-saga/discussion/459540/why-does-my-orientation-keep-flipping-upside-down

Hey Renée_Biewer,

Got to admit this is the first I'm hearing about this type of issue. I would recommend to try out few troubleshooting steps and see if it helps.

• Restart the Game: Sometimes, restarting the game can fix temporary issues.
• Update the Game: Make sure your game is updated to the latest version. Check the App Store or Google Play Store for updates.
• Clear Cache (Android): If you're using an Android device, clearing the cache can help.
  • Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
• Clear Cache (iOS): For iOS devices, you can offload the app to clear the cache.
  • Go to Settings > General > iPhone Storage.
  • Find and tap on Candy Crush Saga.
  • Tap on Offload App. This will free up storage used by the app but keep its documents and data.
  • Reinstall the app from the App Store.
• Reinstall the Game: If the issue persists, try uninstalling and reinstalling the game. Don’t worry, your progress is saved if you're connected to your King account or Facebook.
• If you've tried these steps and the problem continues, please contact our Player Support team for further assistance.

Here’s how:

1. Open the game app and go to the settings menu (gear icon).
2. Tap on the "?" and select the topic of the issue.
3. Select the "Contact Us" option at the bottom of the page and provide details about the issue, including a screenshot if possible.

I hope this helps! Let us know if you need any more assistance.