Candy Crush Saga. What causes this empty overlay?

dilombardo

What causes this empty overlay? Happens when i start CCS. The entire screen is frozen. Suggestions on how to resolve? TIA

Nikolaos_Prodromidis

Hi @dilombardo

As I see you play the browser version into facebook!

There are a lot possible reasons for this bug!

• Weak internet, check your connection or try to use another router if possible.
• Lack of memory in your computer. Close all open programs and programs that run in the background.

Check these two and give us your feedback!

The facebook platform starts slowly slowly not to support all of King games. One day all King games are going to be out of facebook as "integrated" games. Considering this we can say that fb "does not support" the game.

dilombardo

https://community.king.com/en/candy-crush-saga/discussion/comment/3114137#Comment_3114137

Thank you for response. I was able to successfully load CCS using Safari instead of Firefox.
When you say "browser version into Facebook" made me wonder where to play and keep my progress?

Nikolaos_Prodromidis

https://community.king.com/en/candy-crush-saga/discussion/comment/3114225#Comment_3114225

There are two versions of Candy Crush Saga (and other King games)

• Mobile version: it is a downloaded app for mobile devices and also for Win 10/11
• Browser version: it is the old integrated into facebook version, available only in P.C.s

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3114225#Comment_3114225

Hello @dilombardo🤗 Welcome back to the King Community!

Just wondering… Are you using a MacBook?

We have another player with the same issue, but on both Safari & Firefox🙃

dilombardo

https://community.king.com/en/candy-crush-saga/discussion/comment/3114307#Comment_3114307

Yes. MacBook. Even though i rebooted my MacBook on July 12th, CCS properly in Safari, but not in Firefox. Fortunately, the next day on July 13 CCS loaded properly in Firefox.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3115665#Comment_3115665

Thank you very much for coming back and taking time to reply🙏

That player did not have any luck yet!!