WHY WONT MY candy crush load?

DawnKopman

i have a MAC… not windows… I only will use Safari or Firefox.. it works on my IPHONE..

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3114322#Comment_3114322

So sorry if I have confused you, Dawn!

I was replying to the other player @jamie_wagner and suggesting them to play on Windows as they are on laptop.

DawnKopman

Ok, so please continue to figure out why I can't play~

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3114326#Comment_3114326

Yes, sure👍️

Jamie_Wagner

Thank you PummyRaj …. I still can't play. What is this glitch? I've been playing since 2007 and hate to lose all my progress by downloading as if a new player.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3114349#Comment_3114349

Hi Jamie🙋‍♀️

Not sure why this glitch is occurring for some players! We have to wait to hear from the Community In-charge till Monday!

Did you try to open the game on a different browser? Did it not improve the situation?

Jamie_Wagner

Seems like the glitch was corrected! However, all my lives are gone. I had over 150. :(

I would like to thank you for your quick response. Much appreciated.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3114326#Comment_3114326

Hi Dawn and sorry to hear you had issues playing the game on your Mac. Is the issue still persisting?

If yes, can you please send us a screenshot of the information of your Mac? Just click on the Apple icon and grab a screenshot of the pop up that you get with the info.

Thanks 🙂