Buenas tardes, he cambiado de Continente y no he podido hacer compras por favor su ayuda gracias

SandraSantacoloma

No puedo hacer compras he cambiado de Continente por favor su ayuda

Gracias

QueenB

https://community.king.com/en/candy-crush-saga/discussion/459963/buenas-tardes-he-cambiado-de-continente-y-no-he-podido-hacer-compras-por-favor-su-ayuda-gracias

Hello SandraSantacoloma,

We're sorry to hear that you're having trouble making purchases after changing continents.

Here are a few steps you can try to resolve the issue:

1. Check Your Payment Method: Ensure that the payment method you are using is valid and accepted in your new location. You might need to update your payment information.
2. Update Your Account Information: Make sure your account details, including billing address and payment method, are updated to reflect your new location. You can usually do this in the settings or account section of the game or platform.
3. Clear Cache and Data: Sometimes, clearing the cache and data of the game or app can help resolve purchase issues. Go to your device's settings, find the game/app, and clear the cache and data.
4. Restart the Game: Close the game completely and then reopen it. This can sometimes refresh the connection and resolve minor issues.
5. Check for Updates: Ensure that you have the latest version of the game installed. Updates often include bug fixes and improvements that could help with your issue.

Hope this helps!