What is going on with the app?

Question

Every time I try to play this morning I get four moves in on my current level and the game crashes and shuts itself down.  Please fix it!!!

Lauren716 · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3117227#Comment_3117227

The app was updated automatically early this morning, have tried clearing the cache multiple times, restarted my phone, and my Internet connection is fine, and date/time are automatically set, and have restarted the game multiple times and it's still shutting down in the 4th move every time!

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3117160#Comment_3117160

Thank you for replying back, Lauren🤗

Oh!  So, the issue just started today?!  Then, please don't worry!  It might not be the glitch that others are experiencing and it might clear in a bit!

I saw this "connection error" message in my game last night and it disappeared on it's own and I was able to purchase some boosters afterwards!!

Here are some more troubleshooting steps for you to try⬇️

* Check you Internet connection:  Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that helps.

* Update the game: Make sure your game is updated to the latest version. Check the app store for any available updates.

* Restart the Game: Close the game completely and then reopen it. Sometimes this simple step can resolve issues.

* Clear Cache:  You have already done this✅

* Check Device Settings:  Make sure your device's date and time are set correctly. Incorrect settings can sometimes cause connectivity issues.

*

* ** Please do not reinstall your game as it will resolve the issue!

I am hoping that the issue in your game will be resolved quickly just like in my game and does not linger to annoy you🤞

Lauren716 · Answer

I'm on level 14491 and using android Motorola edge.  I played a few levels prior to this issue happening.  I have gone into my phone settings and cleared the cache for this app earlier and that didn't do anything!