Why do my wins not update when won them drop me to one level lower?

Question

Really pleased after winning a few levels in a row to stick at 21 so decided to come out and go back in again to find I had actually gone back to level 20!!!!! Furious to say the least 🤬🤬🤬🤬🤬🤬🤬🤬

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/460605/why-do-my-wins-not-update-when-won-them-drop-me-to-one-level-lower

Hello @Lmte123🤗 A Warm Welcome to the King Community!

I am so sorry to hear about the glitch in your game!  I would suggest you to send a complaint to the King Player Support team and find out what happened.

If you are using a mobile device, you can send your complaint directly from your game…

* Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
* Click on the ? icon in Settings window;
* Scroll down all the way to "New levels & level help" and click on it;
* Select the appropriate option and go from there.

Please be aware that contacting Player Support team is a time consuming process!  If you are playing the Candy Royale, you might not receive the answer within 24 hours.  I sent a complaint on Monday night and still waiting to hear back from them🙃

If you have any other questions, please type below🍫🍫