I just made a purchase of $5 and my bonuses never showed up or my gold pieces how do I go about rect

mrduke246_

I never received my bonuses or gold bars so how do I go about getting either my bonuses or my money back

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/460607/i-just-made-a-purchase-of-5-and-my-bonuses-never-showed-up-or-my-gold-pieces-how-do-i-go-about-rect

Hello @mrduke246_🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue with the purchases in your game! Which device are you using to for your purchase?

From below options, please select the device you are using and go from there ⬇️

🤖 Android device

• Open the receipt you have received from Google Play and tap "Report a problem"
• If you don’t have the email receipt then use this direct link. Scroll down to Order History and click on Report a problem

🍏 Apple device

• Use this link. 
• Once you are logged in with your Apple ID click on Report a Problem and follow the onscreen steps

If you have any other questions, please let me know by typing below🍫🍫