Why is my app not working ?

19Gina77

I’ve deleted the app and redownloaded it several times but it won’t load. The screen in app is dark and won’t let me click on anything or play any levels.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/460794/why-is-my-app-not-working

Hello @19Gina77🤗 A Warm Welcome to the King Community!

I am sorry to say that your game is stuck in a weird glitch that will be resolved by itself!

We are receiving frequent complaints about this issue but, not a lot at once!! Because of that, the Studio is not able to find out the cause and/or solution to this glitch!! But, all those players who had this glitch told us that the glitch has cleared by itself.

I read your other post and I am sorry to know that you have already deleted the App! Unfortunately, deleting the App will not resolve this issue😕

Please be patient and the glitch will be cleared by itself. It took only few hours for some players and for one player, it took a week!!

I am sorry for not being much of a help🙏

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/460794/why-is-my-app-not-working

Hello @19Gina77🤗 A Warm Welcome to the King Community!

I am sorry to say that your game is stuck in a weird glitch that will be resolved by itself!

We are receiving frequent complaints about this issue but, not a lot at once!! Because of that, the Studio is not able to find out the cause and/or solution to this glitch!! But, all those players who had this glitch told us that the glitch has cleared by itself.

I read your other post and I am sorry to know that you have already deleted the App! Unfortunately, deleting the App will not resolve this issue😕

Please be patient and the glitch will be cleared by itself. It took only few hours for some players and for one player, it took a week!!

I am sorry for not being much of a help🙏

19Gina77

I deleted it and reinstalled it several times…it’s not gone forever, I’m too vested in it to quit lol just keep trying…day 3 for me like this…