Why did 9664, glitch and say oops when I saw that I definitely had moves available. I was on a seve

rebeccabaird

I was on a seven game win streak and got to level 9664 the game glitched it said oops and I lost the life when the Leavell opened. I could definitely see three color bombs and available moves. I feel like it’s not fair and I’m mad that it took away my streak and I lost a life. And the ability to move forward with my win streak.

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/460833/why-did-9664-glitch-and-say-oops-when-i-saw-that-i-definitely-had-moves-available-i-was-on-a-seve

Hello @rebeccabaird Did you play any moves at all before the level said "oops"? Judging by the video of this level I can see how colour bomb boosters would block the one possible first move, as you cannot hit a colour bomb into a liquorice. I do think you should report this level to Player Support because it is wrong that we should ever fail a level because of our win streak and starting boosters blocking the board ! A similar glitch has been fixed in other levels and it can be done if the boosters are not added to the board until after the first move. I have found another post about this and wonder if this could be reported @PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/434671/level-9664

Unfortunately there is nothing you can do but replay the level. Don't play starting boosters to avoid this happening again.