Two questions;

grannytolove

Why did our team ranking not go up when we completed the 825 points it should be 21 now. Second ? Why don't I get my chefs hat back after I complete 5 levels

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/461043/two-questions

Hello @grannytolove🤗 A Warm Welcome to the King Community!

You are in Candy Crush Saga area now.

Let me call in our Candy Soda Saga Moderator @Yosca to help you with your questions.

If you have any questions in the meantime, please type below.

Thank you for joining our Community & have a great rest of the weekend🍫🍫

Yosca

https://community.king.com/en/candy-crush-saga/discussion/461043/two-questions

Welcome to Soda Community @grannytolove

20 is the highest ranking in Teams. As you can see from my screenshot, it stops after 20. So the rewards remain the same when you have collected 800 points again with your team.

Regarding your 2nd questions, please try to force close your apps, turn off your device for at least 10 seconds, restart your device. Check for any device or app updates and clear your cache -not data!
Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data