Chocolate box is frozen and can't not change task

Tommy_1536

I can not play chocolate box and stuck process
Typically, I play on my Android device. I also tried logging in through the Facebook app, the issue persisted.

I've tried log out/log in , uninstall APP and clean cache , but still not working.
This problem can be easily reproduced, and the issue will occur with the same game account.

*By the way, I've contacted the support team through the app, but I still haven't received a proper solution.

PLease help to check this problem
Thanks

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/461064/chocolate-box-is-frozen-and-cant-not-change-task

Hello @Tommy_1536🤗 A Warm Welcome to the King Community!

I am sorry to hear that you are experiencing an issue with the Chocolate Box! This issue was reported to the Candy Studio and they are investigating the issue.

Please see the post by our Community In-charge —> Chocolate Box Stuck - Cannot collect rewards.

And for the missing rewards, you did the right thing! They are the source to send you your missing rewards.
When you said you haven't received a proper solution yet — did you mean that you have received an automated email from them?

Please reply by typing below🍫🍫

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/461064/chocolate-box-is-frozen-and-cant-not-change-task

Hello @Tommy_1536🤗 A Warm Welcome to the King Community!

I am sorry to hear that you are experiencing an issue with the Chocolate Box! This issue was reported to the Candy Studio and they are investigating the issue.

Please see the post by our Community In-charge —> Chocolate Box Stuck - Cannot collect rewards.

And for the missing rewards, you did the right thing! They are the source to send you your missing rewards.
When you said you haven't received a proper solution yet — did you mean that you have received an automated email from them?

Please reply by typing below🍫🍫