Can’t sign in. No internet, but internet is on

kasseopia

IMG_9106.png

Can’t sign in. No internet, but internet is on

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/461371/can-t-sign-in-no-internet-but-internet-is-on

Hello @kasseopia🤗 A Warm Welcome to the King Community!

I am sorry to hear that you are having trouble connecting your game to the Internet.

Can you please try below steps and see if it resolves the issue:

1. Check you Internet Connection —> Make sure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if it helps.
2. Restart you Device —> Sometimes a simple restart can fix connectivity issues.
3. Update the Game —> Ensure your game is updated to the latest version. Check the App Store or Google Play Store for any updates.
4. As a last resort, Reinstall your game —> If none of the above steps work, try uninstalling and reinstalling the game. Don’t worry, your progress is saved if you're connected to your King account or Facebook. But, please be aware that you will lose all your saved boosters & stored lives from your game.

Hope some of these steps help for you to get your connection back in the game🤞

If you have any questions, please type below🍫🍫