Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
my screen goes black and freezes and I have to shut down game and restart . Always happens when I get close to finishing royal mountain . Last time I lost 100gold bars because it never let me finish last level .
Sign in or register to leave a comment and join the conversation.
Hello @Marinio🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Which device are you using to play the game? Are you having this issue in your map screen itself or with the Treasure Hunt?
Can you post a screenshot of that black screen?
Please reply by typing below. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫
Actually deleting the app and then re-installing it usually will fix any type of issue
Sometimes, the issue isn't with Candy Crush but with your device. Overloaded storage, outdated operating systems, or insufficient memory can all lead to app performance issues, including black screens. Free up some space on your device by deleting unused apps or files, and check for any available system updates.
If don't work please mail player support area contact us
