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my screen goes black and freezes and I have to shut down game and restart . Always happens when I get close to finishing royal mountain . Last time I lost 100gold bars because it never let me finish last level .
Hello @Marinio🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Which device are you using to play the game? Are you having this issue in your map screen itself or with the Treasure Hunt?
Can you post a screenshot of that black screen?
Please reply by typing below. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫
Actually deleting the app and then re-installing it usually will fix any type of issue
Sometimes, the issue isn't with Candy Crush but with your device. Overloaded storage, outdated operating systems, or insufficient memory can all lead to app performance issues, including black screens. Free up some space on your device by deleting unused apps or files, and check for any available system updates.
If don't work please mail player support area contact us
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
