Comments sent for approval

King_admin

This discussion was created from comments split from: Molesta.

Carol-38

Hi @QueenB I have replied to many in their own language but it always shows as comment sent for approval and never shows. Is there a problem 🤔

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3123714#Comment_3123714

Hi Carol,

Thanks for the heads up! I did find your comments pending for approval and will investigate this. Can you let me know if you answered the player by writing in English or did you translate the text using a different tool and then copy and past your answer?

Carol-38

https://community.king.com/en/candy-crush-saga/discussion/comment/3123730#Comment_3123730

Hi @QueenB 🤗 all the non English replies I translate using a different tool then copy and paste, that has worked in the past. I don't do my replies in English anymore as that doesn't translate into the person's language for them to read.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3123741#Comment_3123741

Thanks Carol,

I'll share the feedback for our developers to have a look at! In theory, if you write your response in English, then the users you are replying to should be able to use the translation button and read the message in their own language, as long as it's Italian, Spanish, Portuguese, German and French.

Or are you saying the translation is not good enough or correct?

Carol-38

https://community.king.com/en/candy-crush-saga/discussion/comment/3123758#Comment_3123758

Hi @QueenB Christine @christinewupp asked you a while back if it would translate from English back into the original language used. We didn't see a reply so tested it ourselves and a translate button didn't appear. So now I still don't know if that would happen 👀

Edited to let you know we tried it in German.

Edited it again to say you could send me a message in Spanish and I would reply in English just to test it again 😉

Alienscar

Hi @Carol-38 when you click on translate have you never wondered why every language that you are allowed to translate is always translated into English for you.

My guess is that the translation tool uses a devices language/country settings when it translate text automatically.

That is, just as every language I translate to read is changed to English I imagine someone living in Brazil would automatically see every language changed into Portuguese (Brazil)

Carol-38

https://community.king.com/en/candy-crush-saga/discussion/comment/3124080#Comment_3124080

Yes @Alienscar I get that, but how do we know that when we are replying to someone in English who posted in the Community in Spanish that they will get the translate button. Christine and I tested it in your Are you receiving lives - test thread (I think that was the title) and it didn't work for us.

Alienscar

That is my point @Carol-38 to really test it you would have to change the language and country settings of your device. Whatever language you use to respond in will always be translated to the native language (English in my case) of your device/country.

Carol-38

Yes I get what you are saying now @Alienscar Oh well that's good I'll just reply in English, much easier for me.

Alienscar

Haha don't be too hasty let's not forget this is King we are talking about so they are more than capable of getting it wrong @Carol-38

Keep an eye on the thread below

https://community.king.com/en/candy-crush-saga/discussion/461508/lingots