Unable to use my gold bars on android

Question

I use to be able to play my gold bars on either my ios device or android device but now I cannot play them on my android tablet

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3124361#Comment_3124361

Thank you for replying back, May🤗

I am sorry to hear about the issue with the missing Gold Bars!

I would suggest you to send a complaint to the King Player Support team following below steps⬇️

* Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
* Click on the ?icon in Settings window;
* In next screen (in Help center), scroll down to "My Purchases" and click on it;
* Now, select an option that suits better and click on it;
* Now, scroll down all the way and click on "Contact Us";
* Fill the form and Submit your complaint.

You might be receiving an automated email, which is an acknowledgement.  Please send a reply through that email and wait for an agent to contact you back.  Depending how busy they are, it might take up to 72 hours for you to receive a reply!

Please don't give up and keep sending a reminder every other day🍫🍫

May_Simon · Answer

I spent hours trying to figuring it out but it seems that  my candy crush on my iPhone was taken over and changed my email address. I deleted the app and reinstalled it I got everything back but my gold bars

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/461938/unable-to-use-my-gold-bars-on-android

Hello @May_Simon 🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue with the store in your game!

When did this issue start?  Do you see any error message pop-up or a constantly spinning circle?

Please reply by typing below🍫🍫