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I just purchased and game over

rmoe3

I bought 10 gold bars to continue a level, and it said, try again, took my 10 and nothing....

Cmon

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PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3124301#Comment_3124301

Sorry! What are you saying @rmoe3?

rmoe3

Omg.. no internet issue.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3124282#Comment_3124282

Thank you for replying back @rmoe3🤗

Since you are using a mobile device, you can send your complaint directly from your game! This way, the Support team will receive your details automatically.

Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
Click on the ? icon in Settings window;
In the next screen (Help Center), scroll down to "My Purchases" and click on it;
Select a suitable option and click on it;
Scroll down all the way and click on "Contact Us";
Fill the form and submit your complaint.

You will receive an automated email, which is an acknowledgement. Please do not delete it, but send a reply through that email itself.
You will be hearing from a real agent within 72 hours (depending on how busy they are).

Hope the issue will be cleared soon and you will receive your Gold Bars back quickly🤞

NOTE: Sometimes, the ? icon (in Settings window) does not respond when we click on it. If that happens to you, please close the game — close the App — restart your device and try again.

rmoe3

Android phone

It said good luck, then shifted and said retry, took my money

How do I contact them

Racoon7

https://community.king.com/en/candy-crush-saga/discussion/461983/i-just-purchased-and-game-over

Hi @rmoe3 a very warm welcome to the community.

It sounds like an internet problem.

A purchase issue can be caused for very different reasons, but there are ways to correct it!

Transactions are usually delivered instantly, but occasionally, it might take a bit longer.

When there is a delay, the purchase is still being processed. There is no need to try purchasing the same item again - it should arrive soon.

In the meantime please try the following troubleshooting steps:

Reboot your mobile device. Reboot your computer If you play on Facebook or via the Windows app
Make sure the Internet connection is working correctly. If possible try another Internet connection – for instance from WiFi to mobile data
Make sure you are logged into your App Store with the same account with which you made your purchase

After you do this, there is a good chance that you got your purchase through and complete.

If you didn't receive any of the items you purchased. Then asking for a full refund would be your best choice. Select the platform where you are playing on here below.

Please notice that you must follow the below steps directly from the payment provider in order to receive a refund!

🤖 `Android`

Open the receipt you have received from Google Play and tap "Report a problem"
If you don’t have the email receipt then use this direct link. Scroll down to Order History and click on Report a problem
Click here for more information.
Follow the instructions given

🍏 `iPhone, iPad, iPod`

Use this link.
Once you are logged in with your Apple ID click on Report a Problem and follow the onscreen steps
Click here for more information

🔥 `Kindle Fire`

Use this link.
Once you are logged in with your Amazon ID click on Report a Problem and follow the onscreen steps
Click here for more information

💻 `Windows app`

Use this link.
Once you are logged in to your Microsoft account, click on Help with billing and follow the steps
For more help and information on refunds, click here

👍 `Facebook`

Use this link.
Select the purchase and click on Dispute
Should you have further questions about your purchase then please visit Facebook support here

Did you receive the purchase but you couldn’t use it? Or did you only receive some of the items you purchased? Having issues getting a refund from the platform?
Then, please email our Player Support about the issue so they can add the missing items to your game!

On mobile and the Windows app, head over to the Settings in the game and Help Center (the question mark below). Choose a topic and any of the FAQ:s. You'll then find the 'Contact us' in the bottom of the article:

Please remember to choose 'Problems with purchases' for a swift reply and quick solution!

If you play on the Facebook, please send the email from here instead. Pssst... Remember to use the email address associated with your Facebook account when filling the contact details so we can locate you faster.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/461983/i-just-purchased-and-game-over

Hello @rmoe3🤗 Welcome back to the King Community!

I am very sorry to hear about the issue in your game!

I would suggest you to contact the King Player Support team and send them a complaint about the issue.

Can you please tell me which device you are using to play the game?

Please reply by typing below🍫🍫