Purchase problem

leah44

the last two times that I have purchased a package for $19.95 I have been charged twice. I have contacted Apple in both cases and explained that I did not make the second purchase and I’m hoping to get my money back. I don’t want to think that you are being fraudulent, so I’m going to assume you may have a glitch in your system?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/462182/purchase-problem

https://community.king.com/en/candy-crush-saga/discussion/comment/3125252#Comment_3125252

Hello @leah44🤗 Welcome back to the King Community!

Apple should be able to resolve the issue! But, if Apple cannot help for any reason, I would recommend you to send a complaint to the King Player Support team. You can do this directly from your game by following below steps⬇️

• Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen (or in the bottom left corner of game Home screen - where you click Play);
• Click on the ? icon in Settings window;
• Scroll down to "My Purchases" and click on it;
• Click on the 6th option — "I think I have been charged twice/I don't recognize a purchase on Apple";
• Look for the steps & suggestions provided there. If nothing helps, scroll down all the way and click on "Contact Us";
• Fill the form and submit your complaint.

If you have any other questions, please type below🍫🍫