Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
What's happening in Candy? 🍬
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
Even
Answers
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Hello @Pjfeever🤗 Welcome back to the King Community!
I am sorry to hear about the issue in your game!
I have seen couple of complaints this week! I am not sure if it is the game or a connection issue on players' side🤔 But, I would suggest you to send a complaint to the King Player Support team.
If you can tell me which device you are using, I will be able to assist you further!Please reply by typing below🍫🍫
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Thank you for replying back @Pjfeever🤗
Since you are playing on the App version of the game, you can send your complaint directly from your game. Please follow below steps⬇️
- Click on the Pink Cogwheel (Gear icon) located in the game map screen;
- Click on the ? icon in Settings window;
- In the next screen, scroll down to "New levels/level help" and click on it;
- The 2nd option would be "I passed a level - why didn't it move me forward". Click on it;
- Check if any of the information applies to you. If not, scroll down all the way and click on "Contact Us";
- Fill the form and submit your complaint.
If you have any questions, please let me know🍫🍫
