I have an ad that freezes and I lose the game

Question

when an ad for sewing supplies shows up it freezes and forces me to loose

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3126063#Comment_3126063

Hi @13silano🤗

Please follow below steps to send your complaint to Player Support team⬇️

* Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
* Click on the ? icon in the Settings window;
* In the Help Center, scroll down all the way to "Privacy & Terms" and click on it;
* The first option you see will be "Report an Ad";
* Click on it to open and follow the suggestions & instructions to report the Ad.

Hope the Ad will be looked into and resolved quickly!

Have a great rest of the weekend🍫🍫

13silano · Answer

it is only one ad how do I connect support

Thank you

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/462376/i-have-an-ad-that-freezes-and-i-lose-the-game

Hello @13silano🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue you are experiencing with the Ad in your game!

Is it only that one Ad that freezes your game?  If so, you will have to send a complaint to the King Player Support team.

Please let me know if you need help with it.  You can reply by typing below🍫🍫