The advertisements keep freezing

Question

The advertisements keep freezing , so I end up losing the extra turns , happening quite a lot lately .

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/462608/the-advertisements-keep-freezing

Hello @selfie58🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue you are experiencing with the Ads in your game!

If it is the same Ad(s) that keep freezing, then you should send a complaint to the King Player Support team to report those particular Ads!

If they are random and not repetitive, I would suggest you to try some troubleshooting steps first!  If there is any glitch that is causing it, the troubleshooting steps might help to resolve it!

To report the Ad, please follow below steps⬇️

* Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
* Click on the ? icon in the Settings window;
* In the Help Center, scroll down all the way to "Privacy & Terms" and click on it;
* The first option you see will be "Report an Ad";
* Click on it to open and follow the suggestions & instructions to report the Ad.

If you have any other questions, please type below🍫🍫

kiara_wael · Answer

Hi and Welcome to the King Community Sorry to hear that you're experiencing issues with this ad freezing. To help resolve this, please follow these steps: * Restart the Game: Sometimes, restarting the game can help clear any temporary glitches. * Check for Updates: Make sure your game is updated to the latest version. Check the App Store or Google Play Store for any updates. * Clear Cache (Android): If you're using an Android device, clearing the cache can help.* Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache. * Contact Support: If the issue persists, please contact our Player Support team directly. Here's how:* Open the game app and go to the settings menu (gear icon). * Tap on the "?" and select the topic of the issue. * Select the "Contact Us" option at the bottom of the page and provide details about the ad freezing issue, including a screenshot if possible. Our support team will investigate the issue and work on getting it fixed. Thank you for your patience and understanding.