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how do i unfreeze the credit karma ad? If i delete and reinstall the app do i lose all my progress and rewards?
Hello @king2721🤗 A Warm Welcome to the King Community!
As players, we cannot do anything to unfreeze the Ads. Some Ads contain glitches and all we can do is to report to the King Player Support team.
But, please do not reinstall your game! If the issue is not on your side, you will be losing all your saved boosters and lives for no reason!! With regards to game progress - if you have saved the game either though Facebook or King account, you will not lose your progress.
If you have any other questions, please type below🍫🍫
Hi and Welcome to the King Community
Sorry to hear that you're experiencing issues with this ad freezing. To help resolve this, please follow these steps:
Restart the Game
: Sometimes, restarting the game can help clear any temporary glitches.
Check for Updates
: Make sure your game is updated to the latest version. Check the App Store or Google Play Store for any updates.
Clear Cache (Android)
: If you're using an Android device, clearing the cache can help.
Go to
Settings
>
Apps
Candy Crush Saga
Storage
Clear Cache
.
Contact Support
: If the issue persists, please contact our Player Support team directly. Here's how:
Open the game app and go to the settings menu (gear icon).
Tap on the "?" and select the topic of the issue.
Select the "Contact Us" option at the bottom of the page and provide details about the ad freezing issue, including a screenshot if possible.
Our support team will investigate the issue and work on getting it fixed. Thank you for your patience and understanding.
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The above two is only part of the samples!
Add not coming after move finish
Come recuperare i miei progressi
It's been over a month since I bought a single in purchase and since then I have not received any ads with free lives. Ive been stuck on one level for weeks. Kind of takes the fun out it. Will they come back?
Why does I can not have extra move after watch ADs now ?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
