how do i unfreeze the credit karma ad ?

Question

how do i unfreeze the credit karma ad?  If i delete and reinstall the app do i lose all my progress and rewards?

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/462644/how-do-i-unfreeze-the-credit-karma-ad

Hello @king2721🤗 A Warm Welcome to the King Community!

As players, we cannot do anything to unfreeze the Ads.  Some Ads contain glitches and all we can do is to report to the King Player Support team.

But, please do not reinstall your game!  If the issue is not on your side, you will be losing all your saved boosters and lives for no reason!!  With regards to game progress - if you have saved the game either though Facebook or King account, you will not lose your progress.

And, now to the freezing Ad - please follow below steps to report it⬇️

* Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
* Click on the ? icon in the Settings window;
* In the Help Center, scroll down all the way to "Privacy & Terms" and click on it;
* The first option you see will be "Report an Ad";
* Click on it to open and follow the suggestions & instructions to report the Ad.

If you have any other questions, please type below🍫🍫

kiara_wael · Answer

Hi and Welcome to the King Community Sorry to hear that you're experiencing issues with this ad freezing. To help resolve this, please follow these steps: * Restart the Game: Sometimes, restarting the game can help clear any temporary glitches. * Check for Updates: Make sure your game is updated to the latest version. Check the App Store or Google Play Store for any updates. * Clear Cache (Android): If you're using an Android device, clearing the cache can help.* Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache. * Contact Support: If the issue persists, please contact our Player Support team directly. Here's how:* Open the game app and go to the settings menu (gear icon). * Tap on the "?" and select the topic of the issue. * Select the "Contact Us" option at the bottom of the page and provide details about the ad freezing issue, including a screenshot if possible. Our support team will investigate the issue and work on getting it fixed. Thank you for your patience and understanding.