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Glitch during candy royale
Radevins16
Posts: 3
Level 1
in Support
this is the 2nd time in a week Ive been on the top tier of candy royale and it glitched out on me. Lost on the gold coins I would have earned and now I’m starting from bottom tier again. Why does this keep happening?! 😭
0
Answers
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Hello @Radevins16🤗 A Warm Welcome to the King Community!
I usually take part in the first tier (with 4 levels) and then, just wait till it starts over! While doing that, I have noticed that there is a timer for us to finish all the 3 tiers!
Did you make sure that you finished the race in the top tier before the timer runs out?
If you did and still you are experiencing the glitch, I would recommend you to send a complaint to the King Player Support team.** If you are playing the game on a computer - Facebook browser version, please use this link to send your complaint —> Contact us
** If you are using mobile device OR the App version on Windows 10/11, please follow below steps⬇️
- Click on the Pink Gear icon (Cogwheel) located in the top right corner of game map screen;
- Click on the ? icon in Settings window;
- Scroll down to "Events" and click on it;
- Select Candy Royale and click on it;
- Scroll down all the way and click on "Contact Us";
- Fill the form and Submit your complaint.
You will be receiving an automated email as their first reply, which is a norm! Please send a reply through that email itself and include as many details as you can. A screen recording or screenshots would help better to build your case.
If you have further questions, please type below🍫🍫0
