Where did all my lives go?

tom_james_barker

Not for the first time my full bank of 200 lives just got wiped. Gone. Disappeared in a second. Why? How do I get them back?

kiara_wael

Hi And Welcome to the King Community

Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. 

(Edited by CM)

tom_james_barker

Hello

That first link is dead. The second isn’t relevant.
So you’re saying the game updated and my lives were all taken?

That’s great…

Alienscar

@kiara_wael @QueenB please stop posting links that do not work in the Support area. Also please stop posting links to the Top Friends discussion. The Top Friends discussion has nothing to do with losing 200 stored lives.

So you’re saying the game updated and my lives were all taken?

Either your game updated, or your device @tom_james_barker

You can't get them back as King's policy is not to replace lost game elements that have been obtained freely.

tom_james_barker

https://community.king.com/en/candy-crush-saga/discussion/comment/3130230#Comment_3130230

That’s a real shame. It was mid game. Not sure how it updates in that context (it wasn’t device) but it’s hurt my enjoyment for sure.

Alienscar

That’s a real shame. It was mid game.

Are you saying that your game crashed mid game @tom_james_barker or just that all your lives disappeared whilst you were playing a level.