fiz a compra de 1,90 de extra small offer no dia 4/08/2024 e até agora não entrou.

Question

fiz a compra de extra small no dia 4 de agosto e até agora não caiu na minha conta.

harysch_kadriele · Answer

Fiz uma compra ontem dia 21 de novembro 2024 do booster de R$ 1,90, porém até agora não caiu no aplicativo do Candy Crush... Fico chateada porque estava em uma corrida para ganhar ótimos prêmios! Nós que somos fãns do jogo lamentamos e esperamos que vocês resolvam este problema!

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/463672/fiz-a-compra-de-1-90-de-extra-small-offer-no-dia-4-08-2024-e-ate-agora-nao-entrou

Hello @Lucielen🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue with the purchases in your game!

Please choose your device from below options and follow the suggestions⬇️

🤖 Android device

* Open the receipt you have received from Google Play and tap "Report a problem"
* If you don’t have the email receipt then use this direct link. Scroll down to Order History and click on Report a problem

🍏 Apple device

* Use this link. 
* Once you are logged in with your Apple ID click on Report a Problem and follow the onscreen steps

If you have any other questions, please let me know by typing below🍫🍫

kiara_wael · Answer

Hi and welcome to the King Community Sorry to hear that you have not received the items that were purchased!.King Community does not deal with the Purchase issues as the query includes your personal details! For the purchase that you didn't receive and how to get that refunded or compensated Please check Here