![](https://us.v-cdn.net/6030983/uploads/ND8BJN6WXNOW/tiffiquestion.png)
Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
ı had 14/16 winning series and ı was about to win 59 golds. At this step, ı watch an advertisement at the end of the level for extra moves. But the screen freeze and game didnt work. It did not gave me the prize. So ı lost the game, lost my winning series power tools, and also lost 59 golden blocks. What should ı do now?